Shipping Policy

Nightstar Designz offers shipping and local pickup on eligible orders.

Processing Time

All items are custom-made. Production time begins after full payment is received, all required photos and wording are submitted, and the customer approves the final design when a proof is provided.

Production time is separate from shipping time. Delays in payment, submitted information, or design approval may delay your order.

Shipping

Orders are shipped to the address entered at checkout. Customers are responsible for entering the correct shipping address.

Once an order has shipped, tracking information will be sent when available. Shipping delivery times are estimates provided by the carrier and are not guaranteed by Nightstar Designz.

Shipping Delays and Lost Packages

Nightstar Designz is not responsible for delays, damage, lost packages, stolen packages, or delivery issues caused by the shipping carrier after an order has been shipped with tracking.

If a package is delayed, lost, or marked delivered but cannot be located, customers should contact the shipping carrier directly to begin a claim or investigation.

Incorrect Addresses

Nightstar Designz is not responsible for orders shipped to an incorrect address provided by the customer.

If an order is returned because of an incorrect or incomplete address, the customer is responsible for any additional shipping charges required to resend the order.

Local Pickup

Local pickup is available for eligible orders. Customers will receive pickup instructions after their order is complete.

Orders must be picked up during the agreed pickup time. Please bring your order confirmation when picking up your order.

Damaged Orders

If your order arrives damaged due to a production issue, contact us within 48 hours of delivery at info@nightstardesignz.com. Please include your order number and clear photos of the item and packaging.